Diversity management practices in the hospitality sector in Zimbabwe: The role of HR

Diversity management has been hyped as the latest fad to occupy management discourse today. This shift to diversity management has been necessitated by the move away from the traditional labour intensive organisations to the modern globalised industries which rely on a diverse array of workers to meet organizational objectives. It is against this background that this study was conducted to identify the diversity management practices in the hospitality sector in Zimbabwe. The study employed a descriptive survey design within the qualitative research paradigm to solicit for the research data. Purposive sampling was used to select the study respondents from hotels across Zimbabwe. The study revealed that HR managers in the hospitality sector in Zimbabwe are practicing a number of strategies to deal with issues of diversity in the hotel industry. These include the use of policies to guide diversity appreciation, building a diverse sensitive culture, and training employees amongst other strategies. It was recommended that players in the hospitality industry should adopt diversity management as a strategic objective to effectively harness its merits.